CAREERS

We take pride in recruiting individuals who demonstrate outstanding academic and professional achievement

In a business focused on numbers, we know that it is our people that add up to the true value of Christo IT Services. We take pride in recruiting individuals who demonstrate outstanding academic and professional achievement – but it is not always just the credentials on paper that catch our eye. We look to hire people who are motivated and driven to reach their full potential.

At Christo IT Services, we are dedicated to furthering education. In a collaborative, team-oriented working environment our people continuously strive for professional growth and achievement. We never settle in reaching our fullest potential so that our clients are always working with the best…who just keeps getting better.

Tired of the same salary regardless of how hard you work?

Our dynamic team is looking for high-integrity people that are experienced and dependable. We recognize and pay you for hard work, precision, teamwork, and excellent customer service.

• Have you supported a Windows network?
• Can you support Windows desktops and applications?
• Do you know anything about Active Directory and Exchange?
• Do you think SonicWALLs are cool?
• Are you a genuinely nice person that cares about people?
• Sick of being a corporate expense?
• Want to work in a fast-paced environment?
• Do you want to significantly contribute to a growing company?
• Are you a hard worker?
• Do your friends like you?
• Do you like open doors and free-flowing information?
• Most importantly, can you talk to people like a normal person?

If you answered yes to all the questions above, you have passed Test #1. Congratulations! Level Up!!! If you answered no to any of the previous questions, please do not apply.

About Us

We are a 20+-year-old Managed Service Provider in Harleysville, PA. We are not your “typical” IT shop. We are not looking for your “typical” IT person, but if you are human, have a passion for the IT game, and can restrain from telling everyone you talk to how great your greatness is then we need to talk. No Stuffy McStuffin suit and ties here but we do have cool company shirts to wear. We are a fairly young group full of IT talent that will knock your socks off and we are looking for professional IT people with real-life experience.

Like what you hear? Sounds good, huh? Is it for real? We are a real company, with real American workers, having a really good time, and making real US dollars paid twice a month from our professional payroll service with taxes taken out and everything.

What We Are Looking For:

We are currently seeking full-time higher-level techs with real-life work experience. You need to be able support all Microsoft desktop and server operating systems. You should have higher-level certifications. No ticket is too small or too technical. You should be comfortable walking into a small business with a serious problem and be able to get them back up and running, calmly, quickly, and efficiently… all with a smile. If you are a positive person with high integrity that considers yourself a great dependable teammate, with the drive to continue to learn and grow, we would like to hear from you.

Benefits & Values

• A very aggressive quarterly bonus structure based on excellence, hard work, and responsibility.
• Company provided Health and Dental coverage.
• Matching 401k (our company contributes for you too!)
• Certification training and tests provided.
• Approved educational advancement programs and certifications paid.

As an Engineer at Christo IT Services, you can expect to grow your skills every day.

The following will be some of the skills you may possess:

• A superior technical understanding of workstations and servers.
• The ability to keep current on technology and upkeep of client relationships
• Strong time entry and documentation skills
• Proven ability to supervise and manage client engagements

Some challenges that you may face are:

• Meeting with business owners to discuss technical issues
• Working with virtualization, firewalls, all networking devices found in small business IT environments
• Assisting managers with in house documentation and technical support tasks

Our biggest asset is our people. In order to ensure your success, we offer the following support to all of our employees:

• Christo IT Services Academy – a program dedicated to your professional development; Certification exam training and full passed test cost reimbursements; additional PTO awarded to sit and/or study for Certifications Exams; in-house & external continuing education curriculum; and on the job training.
• Christo IT Services Mentoring Program — Our mentoring program pairs each employee with a Senior Engineer of the firm.

Level II Engineer

Total Compensation Range: $63,000-$85,000 ($60,000-70,000 base; $250-$1250 monthly performance based bonus)

Responsibilities

• Execute internal and client-facing technical requests.
• Team participation in the management and upkeep of several client network systems, including documentation.
• Document all work performed in our ticketing system.
• Meet with clients to discuss technical issues.
• Work with virtualization, firewalls, and all networking devices found in small business IT environments.

Technical Requirements

• Minimum of 2 years of “real life” experience providing computer and network support including one industry certification.
• Hands-on/practical experience with the Windows Server family 2012/2016.
• Intimate knowledge of all current Microsoft Desktop Operating Systems.
• Experience with Active Directory, DNS, DHCP, etc.
• Experience with network firewall (SonicWALL especially) and routing equipment.
• Experience in the Managed Service Industry is a plus.

Skills Requirements

• Excellent people skills and telephone manners.
• Competency in diagnosing, troubleshooting, and resolving system and network-related issues on servers, desktops, peripherals, and related equipment. Wide experience with a variety of systems and environments.
• Ability to concisely describe or summarize a problem, in writing, including steps taken to diagnose and resolve it.
• Ability to determine best practices and routines for various technical implementations and maintenance. Should be able to put processes in clear documentation.
• Willingness and ability to learn new skills and use new types of information.
• Personal responsibility and reliability.
• Persistence to see a problem through to its resolution and ability to research possible solutions when encountering resistance.
• Multitask and move between complicated issues. Ability to remain calm and perform under pressure.
• Adaptable to a continually changing and growing work environment serving clients to better their business.

CLIENT ACCOUNT MANAGER 

Total Compensation Range: $50,000-$75,000 ($50,000-60,000 base; + monthly performance based bonus + commission based bonus)

The Client Account Manager (CAM) is the liaison between Christo IT its clients. They are the primary point of contact handling day-to-day client interactions, as well as managing the projects needed to foster client success.   The CAM position is a key contributor in the success of ensuring client satisfaction and retention. This is accomplished through account planning, relationship management, communication, and coordination within Christo IT. 

Essential Duties and Responsibilities:  

This list is a guide and is not meant to be all-inclusive. It may be expanded to include other duties and responsibilities, as management may deem necessary. 

• Managing client expectations
• Oversee and act as the primary point of contact for all client account management items
• Work with the Owner, Service Manager, and Operations Manager to ensure clients receive appropriate level of services
• Maintain and track our CSAT scores and call clients to discuss any potential issues - Follow up with team to address any abnormalities or client requests
• Regularly update ConnectWise with client and prospect contact information, notes, emails, and other relationship activity, and add contacts to newsletter recipient group. 

Clients 

• Quarterly meetings with all our clients to discuss inventory, IT roadmap, and IT related budgets and strategy (May be more often for larger clients) 
• Coordinate cross department data collection and deliver information to the client 
• Onsite drop-in meetings to check in with client (Donut Visits 2x / year) 
• Translate client discussions, communications and QBR’s into effective summaries and reports 
• Create client proposals and renewal contracts (projects, services, SOW, etc.)
• Client retention (Prevention of revenue loss)
• Assist clients with meeting revenue goals
• Strong understanding of client’s core business and goals for growth
• Schedule “check in calls” with clients to make sure we are meeting/exceeding expectations  

Marketing/Sales 

• Identify opportunities to increase sales of existing products and services  
• Provide pre-sales technical assistance/product education to the sales team, clients, and prospects 
• Collaborate with other departments/teams by acting as a conduit to/from the sales team. 
• Coordinate, assist in planning, promoting, and running events; perform evaluations and follow-up on prospects generated.  
• Create agreements for offered products and services 
• Analyze and monitor competitive activities to assess any threats to clients 

Projects 

• Assist with overseeing the on boarding of clients to our managed services and assist in the implementation and training of those services to end users 
• Drive projects and ensure we are hitting our timeline goals  
• Update clients throughout the project lifecycle  

Education, Knowledge & Experience 

• College diploma or university degree and/or three years equivalent work experience. 
• Previous CAM or sales experience preferred 
• Knowledge of general marketing advertising theories.  
• Knowledge of sales and prospecting activities and strategies.
• General knowledge of personal PCs, networking, servers, software applications, VOIP 

Company Expectations 

• Solid relationship management and performance management skills. 
• Strong understanding of Christo IT’s  goals and objectives. 
• Professional and polished appearance.
• Ability to work on multiple priorities and/or projects simultaneously
• Strong negotiation and presentation skills
• Ability to assess key client/business challenges that can be addressed through analysis, data and visualization
• Ability to interface well at all levels of the organization
• Highly self-motivated and directed with keen attention to detail.
• Ability to complete job assignments efficiently and independently. 
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Exceptional written and oral communication skills.
• Reliability and promptness.
• Experience working in a team-oriented, collaborative environment.
• Ability to create and establish policies and standards regarding client relations
• Ability to work in a team and communicate effectively