At 9:02 PM the other day, a president texted me. Me. Why? Because when one of our Engineers responded to his 2AM panic call about a Business Email Compromise from one of his VP’s they solved it together. Now I had the pleasure of catching up about his kids schedules this upcoming weekend.
That’s not customer service. That’s what happens when you build IT partnerships on human connection.
Here’s the brutal truth: Every MSP claims “24/7 support.” What they mean is offshore call centers reading scripts to your CFO at 3AM. What we mean is our “Team in Blue” connecting with you in minutes, already knowing your core banking system inside out because we’ve been managing it for years and have the process documented for our whole team.
Let’s break down the Top 3 Mistakes banks make when choosing IT support—and the secrets to avoiding them.
🧠 Mistake #1: Believing “24/7 Support” Means Real Help
The Problem: Most MSPs advertise round-the-clock support. But when your CFO calls at 3AM, they get a script—not a solution.
The Secret: Build relationships, not ticket numbers.
Our team doesn’t just answer calls—we anticipate them. We’ve already locked down that VP’s mailbox and setup the next step for any of our team before the President’s call even happened. That’s proactive protection.
🧠 Mistake #2: Treating IT as Infrastructure, Not Strategy
The Problem: Many firms see IT as wires and servers. But when your infrastructure fails, it’s not just downtime—it’s lost trust.
The Secret: Embed IT into your business strategy.
We don’t just design networks. We sit in on board meetings, help set strategy for the upcoming year with regards to technology, and set the tone and schedule for your compliance deadlines. (Even better than your auditors.) When a firm needed a full network redesign for a merger, we didn’t send a proposal—we hosted a full whiteboard session at our office (and brought donuts)
🧠 Mistake #3: Hiring MSPs Who Speak in Buzzwords
The Problem: Security leaders often rely on generic templates and jargon that don’t resonate with your board or your frontline staff.
The Secret: Hire and MSP who speaks business.
We know your Cyber Insurance provider’s hot buttons. We understand why your firm’s leaders resist MFA. We help explain the risk in terms your team can understand and recognize moving forward. Your board trusts us because we speaks their language.
💬 Real People. Real Impact.
We don’t wait for alerts—we spot unusual traffic patterns during routine reviews. We aren’t just tracking tickets—we are orchestrating your entire IT ecosystem.
While everyone else automates relationships away, we go deeper. Your IT isn’t just infrastructure—it’s the foundation of your business. It deserves more than a ticket number.
It deserves people who respond in minutes at 2AM and actually care. Not because it’s their job. Because it’s their relationship.
🔥 Call to Action
When crisis hits, who do you want on the other end of that call: a script or a partner?
📞 Call Chris Schalleur at [Your Business Name]
📱 Phone: (215) 256-7902
🌐 Website: http://www.ChristoIT.com
Let’s build IT partnerships that actually mean something.